Custom orders, custom upholstery, custom cushions, or customer's own material (com) pieces. I did have issues with their delivery service, however, i have finally received my order.
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If user is not completely satisfied with the client's purchase, the company will gladly offer the client an exchange or refund for most of company's merchandise within 30 days from receipt of product or purchase from a store.
Serena and lily customer service reviews. Reviewed in the united states on october 25, 2013. Very disappointing and rather embarrassing for an online retailer like lulu & georgia. I have never experienced customer service as inadequate and pathetic as with serena & lily.
When i asked customer service about the 8th set i purchased — i was told that the vendor no longer carried the item. 1 reviews for serena and lily inc, rated 1.00 stars. I was so pleased to speak with michele.
I've decided to revise my initial review and rating of serena & lily as the customer service supervisor (courtney lillevand) that i've been in contact with has genuinely made an effort to. Serena & lily corporate headquarters, office locations and. Horrible customer service and terrible quality control.
All items purchased at our outlet locations and floor models purchased in our design shops are sold as. Serena & lily does not accept returns or cancellations on the following items: Serena & lily has a consumer rating of 1.46 stars from 63 reviews indicating that most customers are generally dissatisfied with their purchases.
They say they want go getters, hard workers, forward thinkers, but all they want is people to do whatever the higher ups say. Serena and lily offers top of line nursery collections, home furnishings, outdoor pieces and more. I've decided to revise my initial review and rating of serena & lily as the customer service supervisor (courtney lillevand) that i've been in contact with has genuinely made an effort to resolve the matter and stayed in contact until the matter was resolved.
Find helpful customer reviews and review ratings for serena & lily nursery style at amazon.com. They were very different colors from one another (one of them being an awful greenish tone). Consumers complaining about serena & lily most frequently mention customer service and credit card problems.
I contacted serena and lily’s customer service and they were amazing! Bad customer service and now i have an expensive chandelier with a. Looked like it was packaged well but one of the glass shades was cracked.
I called the serena and lily 866 number wanting to place an order for a rug and furniture. I ordered 8 sets of flatware but only was delivered 7. 5:30 am to 5:30 pm (pst) saturday:
Read real customer ratings and reviews or write your own. Customer reviews are not used in the calculation of bbb rating. I purchased two bedding sets from serena and lily which were simply beautiful.
These chairs have flanked our kitchen table for hundreds of family dinners and gatherings. We also have more free coupon codes & deals for you. Read real customer ratings and reviews or write your own.
Serena & lily ranks 445th among home decor sites. Let’s start with the positives. Shopsleuth’s serena and lily store locator found 0 store locations in malls and outlets in 0 states.
After going through various review sites and blogs, this serena and lily review found that the brand has a rather mixed reception among customers. Serena and lily hope the client of serena and lily love the client's selections as much as website loved designing them. For help with an existing order, including order status, returns and exchanges, or billing and payment issues, call or email our customer care team.
She expressed how important it was order swatches and view and feel the fabrics prior to ordering my furniture. The concept to form a new company flourished within. Contacted serena and lilly customer service and they said i would be charged if they even could replace it.
While many people praise the designs, there are also several complaints about negative customer service experiences. I emailed their customer service and received an automatic response that they would reply in. Is located in sausalito, ca, united states and is part of the home furnishings stores industry.
I was offered a full refund for the 8th set only. Share your voice on resellerratings.com Read honest and unbiased product reviews from our users.
Kanter was into creative designing for kids only when she first met dugan. Serena and lily is owned by lily kanter an ex microsoft employee and serena dugan an ex psychologist, decorative painter, and freelance textile designer. Share your voice on resellerratings.co senior customer care specialist at serena & lily san anselmo, california, united states in her role as curator, she provides stellar customer service wrapped in a warm and engaging manner.
They scheduled a “drop and swap” at no charge to me! Serena and lily riviera chairs review. I have been trying for four days to initiate the return of an item and they will not follow through.
8 am to 1 pm (pst) sunday: I was able to return the broken stool and received a brand new one at no charge and hassle free. My first three times calling them i was on hold for over 30 minutes each time and never reached an associate.
They arrived nicely packaged and are soft and luxurious. 1 reviews for serena and lily inc, rated 1.00 stars. With serena and lily storefronts, you can save up to 65% every time you shop.
Don't miss serena and lily storefronts if you are looking for the most effective way to maximize your savings on your favorite products. I purchased two baskets for our nursery. This was the worst company i’ve ever worked for.
I highly recommend not only the. I first purchased these serena and lily chairs from the riviera collection after we moved into our home, 10 years ago! Each time i get a new catalog i call customer service and ask to be.
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